The Payment Order for making a Payment Transaction may have been submitted for making one-off or multiple payments.
The Bank has the right to assume that the contents of the Payment Order submitted to the Bank correspond to the Customer's will.
The Bank requires strong authentication of the Customer upon submission of a Payment Order, including the use of a minimum of two independent elements of knowing (something that only the Customer knows), holding (something that only the Customer holds) or attribution (something attributable to the Customer only), if the Customer wishes to access the Account, initiate the Payment Order via the Internet or via other remote access connection, or to perform any other operations involving the risk of misuse of payment service-related data or fraud.
The Bank has the right to permit the submission of a Payment Order without strong authentication if:
- The amount of the Payment Order is maximum 30 € (thirty euros); and
- The Customer has given its consent in the internet bank (including the mobile app) to submit the Payment Order without strong authentication.
The Bank accepts for execution only such Payment Orders, which are submitted to the Bank in writing or in another manner agreed between the Bank and the Customer, formalised in accordance with the relevant regulatory standards of Eesti Pank and the instructions given and developed by the Bank (e.g. internet bank or e-mail) and which clearly expresses the will of the Customer. A Payment Order meeting those requirements shall be considered as authorized within the meaning of the Estonian Law of Obligations Act. The Payment Order forms are available on the Website and in the Bank’s service halls.
On the Customer’s request, the Bank shall submit to the Customer, before executing the Payment Order, the information on the time of performance of the Payment Order, fees associated with the performance of the Payment Order and the basis for calculation thereof.
The day on which the Payment Order has been accepted for execution by the Bank is considered the day when the Customer has submitted to the Bank all the data required by the Bank for execution of the Payment Order and there is enough money on the Account for executing the Payment Order. If Payment Order given by the Customer is incorrect or insufficient (incl. if not all the data necessary for and requested by the Bank for execution of the Payment Order have been submitted to the Bank), the Bank has the right to determine the manner of performance of the Payment Order on the basis of the principles of sound banking management or not to execute the Payment Order.
Upon accepting the Payment Order from the Customer the Bank has the right to ask the Customer for documentary confirmation of the legal origin of the money used for execution of the Payment Transaction. The Bank is not obligated to execute the Payment Order before receiving the respective confirmation.
The Bank has the right to ask the Customer for additional confirmation for execution of the Payment Order from the moment the transfer limit established by the Bank is exceeded.
The Customer is obligated to ensure that there is enough money in the required currency on the Account for execution of all Payment Orders given on the basis of the Agreement and other agreements related to the Account concluded between the Bank and the Customer.
Unless otherwise agreed with the Customer, the Bank has the right not to execute the Payment Order if there is not enough money on the Account in the required currency for execution of the Payment Order and for the service fee. The Bank is not obligated to execute the Payment Order if the Customer does not give due confirmation specified in Articles 4.8 or 4.9 of the Conditions.
The Customer is obligated to notify the Bank of an incorrectly executed (incl. unauthorized) Payment Order immediately after the Customer has learned about such an incident. The Customer loses the right (incl. the right set out in Article 12.3 of the Conditions) to lodge claims and objections with regard to the incorrectly executed order if the Customer has not notified the Bank thereof within 13 (thirteen) months as of the execution date of the incorrectly executed Payment Order. The Customer who is a legal person loses the right to lodge claims and objections with regard to the incorrectly executed Payment Order if it has not notified the Bank thereof within 1 (one) month as of the execution date of the incorrectly executed Payment Order.